Pricing Promise

Retail stays retail. For life.

One of the worst patterns in this industry is when a platform silently re-classifies a paying retail customer as a "professional user" — locking them out of features they already paid for, and presenting an Ultimate-tier upgrade ($2,000+/year) as the only fix. We will never do this. This page is the written promise.

Our written commitment

If you sign up to Sentimentor as a retail trader, you remain a retail trader for the life of your subscription. We will never reclassify you, lock features you've paid for, or use your trading behavior as an excuse to force a higher tier.

In specific terms

No reclassification triggers — ever

We will not use trading volume, account size, asset class, frequency of API calls, employer, IP geography, or any "professional behavior" heuristic to reclassify your account. Your tier is set when you sign up, and nothing about how you trade will change it. (Fraud and abuse enforcement on free trials — duplicate-signup and trial-farming checks — is a separate system and never touches paid accounts.)

If we change our plan structure, we ask before we migrate

If we ever update your plan's feature set or pricing, we email you before the change takes effect and give you two options: opt into the new plan, or keep your current price and feature set for as long as you remain continuously subscribed. Grandfathering means grandfathering — not a grace period until your next renewal. We won't migrate you silently.

No lockouts on features you already paid for

If a named feature is included in your plan today, it stays in your plan tomorrow — we will not move features between tiers on existing subscribers. New tiers may add features; existing tiers don't lose them. Usage allowances (daily chat messages, monthly workflow runs) may be tuned as our costs change, but if we ever reduce one, existing subscribers are notified in advance and offered the grandfathering choice above.

No mandatory tier changes

Any change to the class or tier of your account — for any reason — requires your explicit written consent through your Account settings. We will not change it administratively. We will not change it from a back-office tool. We will not change it without you clicking a confirmation button.

Refund with teeth if we ever break this

If we deliberately reclassify your account or permanently remove a plan feature without the notice and choice described above, you are entitled to a full refund of your current subscription term — up to 12 months of payments — no questions asked. Email support@sentimentor.ai and we will process it within two business days. (Transient outages and bugs are covered by our normal support process instead — we fix those, we don't hide behind them.)

Why we wrote this down

In the year leading up to our launch, public BBB filings and PissedConsumer reviews documented repeated cases of retail traders being told they were "professionals" with no clear basis, and being given a single option: pay $2,400+/year or lose access to charts they had already paid for. That isn't a pricing strategy — it's coercion.

We refuse to make money that way. Writing this down publicly is our way of binding ourselves to it. If our position ever changes, this page changes first — the "Last updated" date below is the record — and any change is emailed to subscribers before it takes effect, with the grandfathering choice described above. Nothing changes retroactively.

Last updated: August 9, 2026. Questions: support@sentimentor.ai.

Refund & renewal policy →