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Refund & Renewal Policy

No traps. No surprises.

Most charting platforms make money on auto-renewals customers forgot to cancel. We don't. This page is our written commitment to how billing works at Sentimentor — enforceable, plain-language, and the same for every plan.

Renewal reminder 7 days before every charge
We email you 7 days before every renewal — annual or monthly — with the renewal amount, the renewal date, and a link to cancel from your account. The subject line literally starts with "Your Sentimentor plan renews in N days".
One-click cancel from your profile menu
Cancellation is a single button in your profile menu → Cancel Subscription. We don't make you call us, fill out a form, or "click here, then click here". If we ever do, screenshot it and email support@sentimentor.ai for an immediate refund of your most recent charge.
Cancellation is permanent
Cancel today, never see another charge. We don't quietly re-activate cards, "reinstate" lapsed subscriptions on a marketing promotion, or bill you "a year later" for an account you closed. Once cancelled, your billing is closed — period.

Side-by-side

These are real complaints filed against the dominant charting platform on Trustpilot, BBB and PissedConsumer. Here's how we differ.

What others do
"I auto-renewed for $637.76, didn’t receive a clear renewal reminder, and discovered the charge past the 14-day refund window."
What we do
A renewal reminder email arrives before every charge, with the amount, the date, and a link to your profile menu → Cancel Subscription — so a renewal never lands as a surprise you discover on a card statement.
What others do
"I signed up for the first 30 days free, cancelled within 30 days, never used the platform — a year later I got billed $155.40."
What we do
Cancelling closes your billing. We don’t reinstate cards on promotions or marketing campaigns. If a charge appears after a cancellation, it’s our error and we refund it on the same business day.
What others do
"Disabled auto-renew explicitly. Got billed $651.55 anyway."
What we do
If we charge you against your explicit instruction in our system, you get an immediate refund plus an apology credit equal to the charge (capped at one full billing cycle). We log every billing-preference change so the audit trail is clear.

How to cancel in 10 seconds

  1. 1. Click your profile avatar (right sidebar).
  2. 2. Open the Account menu, then click Cancel Subscription (it's a normal-sized entry right next to Billing).
  3. 3. Confirm. You keep your features until the period ends. No further charges.

We treat this policy as a binding commitment, not marketing copy. It supplements our Terms of Service; if the two ever conflict on billing, the customer-favorable reading applies. If we update this policy, changes apply from the "Last updated" date — never retroactively to charges already made. Last updated: August 9, 2026.

Questions? Email support@sentimentor.ai — a real human responds within one business day.

No-reclassification policy →